Service Level Agreements

A service level agreement is a legally binding contract between a service vendor and a customer. Specifically, certain aspects of the service offered by both parties are outlined in a SLA. In short, it’s a contract that describes how the Read More …

What Is A Service Level Agreement?

Service level agreements, also known as SLAs, are business undertakings that establish the responsibilities of one party to another in connection with the provision of a service. In business terms, the agreement is referred to as a Service Level Agreement Read More …