One could argue that board room construction can be outsourced, but the number of additional requirements and approvals may render the board room redundant and superfluous. Yet, outsourcing a board room construction project is not an option. Another objection could be that board room construction is so expensive that any company with the financial resources to build one for it’s own use must also be able to pay for a service provider to construct it for them.
This argument, while theoretically correct, ignores the fact that cost savings is far more often a result of a more efficient and professional board room. A board room by board-portal.org will get more work done if the communication barriers between those who are involved in the deliberations and those who are involved in the decision making process are removed. And without communication, it becomes easier to make mistakes.
Communication is a two-way street
It takes two to tango. By definition, consultation with outside professionals is considered service based. Thus, it should be expected that such consultants provide consultation services.
The difficulty of communicating with other outside consultants is compounded by the difficulty of communicating with each other on the job itself. Hence, it is necessary to create a virtual board room where all issues related to the design, construction, operation, and maintenance of the board room can be discussed via a variety of communication channels.
Having a board room constructed as a service is not simply a matter of accepting a “service level agreement” from the company offering the service. There must be a foundation set before the construction is even begun. And this foundation must be defined before it is even considered as a project. So much for outsourcing consulting services by board room.
When setting up the virtual board room, it is essential that the relationship of the service provider and the client (the company hiring the service provider) be clearly defined. The relationship should be defined by what has been agreed upon by both parties. Additionally, it should be defined by whether or not there is a process for ensuring that the expectations of the service provider have been met by the client.
If there is no clear and defined relationship between the service provider and the client, it makes it very difficult to enforce compliance to a “service level agreement.” When defining the parameters of the virtual board room, it is imperative that one asks the following question: What do you expect?
Such assessments will help to prevent problems in the future
While the service level agreement will not always perfectly fulfill expectations, it does help to identify expectations and make it possible to assess the impact of deviations.
For example, if a service provider has agreed to supply a virtual board room, but one of the key stakeholders is concerned about the presentation style, it is best to explain the differences in style and emphasis to the boardroom participants prior to commencement of the meeting. Communication with the service provider, along with communication with the key stakeholder, should help to ensure that expectations are being met in a satisfactory manner. These conversations will also help to determine whether or not the existing board room will be modified in a way that will satisfy the key stakeholder’s expectations.
Also, it is important to clarify how the service level agreement will be enforced by an auditor. To determine whether a service level agreement has been met or whether an audit is required, it is necessary to know the terms of the service agreement and what would be the appropriate actions to be taken if a violation were found.
Finally, it is important to note that a service level agreement, while a useful tool, is only as effective as the way in which it is interpreted by both the client and the service provider. Without proper interpretation, the agreements between the two parties will not deliver the expected benefits.